Healthcare
Digital Health Platform
A comprehensive digital platform connecting underserved communities with accessible healthcare services, multilingual support, and streamlined enrollment.
The Challenge
Community Health Group serves diverse, multilingual populations across Southern California. Their outdated web presence made it difficult for members to find providers, understand benefits, or enroll in plans — particularly for non-English speakers.
The Solution
We built a fully bilingual (English/Spanish) platform with intuitive provider search, plan comparison tools, and a simplified digital enrollment flow. The design prioritized clarity and accessibility for users of all tech literacy levels.
Results
40% increase in online plan enrollments
Full English/Spanish bilingual experience
55% reduction in call center volume for plan inquiries
Accessible design serving 250K+ members
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