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WMS Digital Development

Digital Development

000

Healthcare

Digital Health Platform

A comprehensive digital platform connecting underserved communities with accessible healthcare services, multilingual support, and streamlined enrollment.

The Challenge

Community Health Group serves diverse, multilingual populations across Southern California. Their outdated web presence made it difficult for members to find providers, understand benefits, or enroll in plans — particularly for non-English speakers.

The Solution

We built a fully bilingual (English/Spanish) platform with intuitive provider search, plan comparison tools, and a simplified digital enrollment flow. The design prioritized clarity and accessibility for users of all tech literacy levels.

Results

40% increase in online plan enrollments

Full English/Spanish bilingual experience

55% reduction in call center volume for plan inquiries

Accessible design serving 250K+ members

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